AT&T since Aug 1999
Sales & Service Representative
Bell Atlantic of New Jersey Feb 1997 - Aug 1999
Customer Care Representative
Education:
Wayne State University 2011 - 2012
Certification, Labor School
Katherine Gibbs School 1989 - 1991
Associates, Hotel and Restaurant Management
Kean College 1986 - 1989
Skills:
Cold Calling Account Management Sales Presentations Sales New Business Development Networking Team Leadership Call Center Recruiting Team Building Call Centers Leadership Analysis Training Customer Satisfaction Customer Retention Coaching Cross-functional Team Leadership Sales Management Telecommunications Microsoft Excel Direct Sales Public Speaking Wireless PowerPoint Customer Experience Microsoft Word VoIP CRM Solution Selling Conflict Resolution Management