Aaron P Jenkins

US Patent:

6760727, Jul 6, 2004

Filed:

Dec 21, 1999

Appl. No.:

09/467378

Inventors:

Kim A. Schroeder - Murray UT
Aaron Jenkins - Kaysville UT
Keric P. Donnelly - Salt Lake City UT
Greyson Smith - SLC UT
Shawn Anderson - Draper UT

Assignee:

Convergys CMG Utah, Inc. - South Jordon UT

International Classification:

G06F 1730

US Classification:

707 10, 707 1, 707 9

Abstract:

A system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i. e. , those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers, to increase sales and enhance business productivity. In addition, clients can monitor customers preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers. An improved system retrieves customer contact information from a plurality of contact channels, storing that information, and performing subsequent processes, such as making the data available to the clients in the form of, for example, reports.

US Patent:

6829348, Dec 7, 2004

Filed:

Apr 26, 2000

Appl. No.:

09/559837

Inventors:

Kim A. Schroeder - Murray UT
Aaron Jenkins - Kaysville UT
Keric P. Donnelly - Salt Lake City UT
Greyson Smith - Salt Lake UT
Shawn Anderson - Draper UT

Assignee:

Convergys CMG Utah, Inc. - South Jordan UT

International Classification:

H04M 300

US Classification:

37926509, 37926502, 37926503, 37926504

Abstract:

The present invention is directed toward a system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i. e. , those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers. In one example, the present invention provides an efficient way in which clients can obtain information from the various customer contact channels and use this information to, for example, increase sales and enhance business productivity. In another example, the present invention provides a useful mechanism by which clients can monitor customers preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers. The present invention also provides an improved system capable of retrieving customer contact information from a plurality of contact channels, storing, that information, and performing subsequent processes, such as making the data available to the clients in the form of, for example, reports.