Intuit 2017 - Jun 2018
Subscription Management, Customer Success
Royal Automotive Group - Tucson 2017 - Jun 2018
Non-Commission Sales Consultant
Comcast 2016 - 2017
Universal Customer Experience Associate, Executive Customer Relations
Igt Oct 2012 - Jun 2016
Technical Coordinator, Global Support Center
Center Partners Jun 2010 - Jun 2012
Customer Service Representative
Education:
University of Phoenix 2011 - 2015
Associates, Associate of Arts
Skills:
Customer Service Troubleshooting Incident Management It Service Management Telephone Triage Team Leadership Technical Support Service Desk Gaming Industry It Operations Dispatching Telecommunications Communication Billing Systems De Escalation Situational Sales Negotiation Escalation Process Listening Itil Incident and Problem Management Staff Training and Development Operational Leadership Risk Mitigation Loss Prevention Continuous Improvement Collaborative Teamwork Escalation Procedures Program and Project Management Authoritative Product Knowledge Kpis Incident Ticketing and Tracking Monitoring Technologies Process Compliance and Implementation Business Strategy Management Event Management Ticketing Systems On Call Support Networking Internet Services Subscription Management
Languages:
English Spanish
Certifications:
Itil Certified Support Profesional Mastering Common Interview Questions Acing Your Interview (2013) Managing A Customer Contact Center Improving Your Focus Jeff Weiner on Managing Compassionately Managing For Results