Visible
Learning Performance Manager
Verizon Wireless
Master Trainer - Strategic Partnership Channel
Verizon Nov 2014 - Dec 2015
Learning and Development Consultant
Verizon Wireless Apr 2008 - Nov 2014
Senior Trainer - Customer Service and Technical Support
Education:
University of Phoenix 2009 - 2016
Bachelors, Bachelor of Science, Business Administration, Business Management, Management
Skills:
Telecommunications Training Call Centers Customer Retention Customer Satisfaction Vendor Management Customer Experience Coaching Wireless Troubleshooting Microsoft Office Management Leadership Leadership Development Time Management Project Management Technical Support Process Improvement Employee Training Team Building Team Leadership Customer Service Mobile Devices Account Management Sales Direct Sales Strategy Solution Selling Project Team Management Network Architecture Wireless Networking Wireless Technologies E Learning Technical Writing Instructional Design Consulting Instructor Led Training Team Motivation Digital Learning E Learning Implementation E Learning Consulting E Learning Modules Instructor Development Train the Trainer Train the Trainer Certification Train the Trainer Programs Gamification Adult Learning Theory Captivate Adobe Creative Suite Curriculum Development