Adam L Porter

US Patent:

20230024808, Jan 26, 2023

Filed:

Sep 30, 2022

Appl. No.:

17/958227

Inventors:

- Englewood CO, US
Adam Porter - Centennial CO, US
David Michael Downing - Castle Pines CO, US
Chad Mullen - Parker CO, US
Jordan Oyler Nhem - Lakewood CO, US
Tanya Mazur - Littleton CO, US

International Classification:

H04N 21/472
H04N 21/422
H04N 21/478
H04N 21/45
H04N 21/475
G10L 15/22

Abstract:

A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.

US Patent:

20210400350, Dec 23, 2021

Filed:

Jun 17, 2020

Appl. No.:

16/904485

Inventors:

- Englewood CO, US
Adam Porter - Centennial CO, US
David Michael Downing - Castle Pines CO, US
Chad Mullen - Parker CO, US
Jordan Oyler Nhem - Lakewood CO, US
Tanya Mazur - Littleton CO, US

International Classification:

H04N 21/472
H04N 21/422
G10L 15/22
H04N 21/45
H04N 21/475
H04N 21/478

Abstract:

A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.