Aerika A Wright from Rockville, MD, age 39

Aerika Wright Phones & Addresses

Rockville, MD
Centreville, VA
Arlington, VA
Burke, VA
Lynchburg, VA
Stafford, VA
Woodbridge, VA

Work

Company:

United research services
Jun 2012
Position:

Associate helpdesk specialist

Education

School / High School:

Lynchburg College- Lynchburg, VA
2003
Specialities:

B.A. in Pre-Law Political Science

Skills

Skills Public Trust Clearance Call tr... • MS Office • Lotus Notes 8.5 Proficient in Microsoft... • 200 • 2007 • 2010 Boxtone-Blackberry tool Knowledge... • Firefox • Chrome • Safari Typing-70 wpm

Resumes

Aerika Wright Centreville, VA

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Work:

United Research Services

Jun 2012 to 2000
Associate Helpdesk Specialist Inova Health Systems

Dec 2011 to Jun 2012
Mental Health Technician-Day Treatment Fellowship Health Resources

Mar 2011 to Dec 2011
Intensive Supported Living Services -Mental Health Support Specialist Northern Virginia Mental Health Institute
Falls Church, VA
Jun 2009 to Mar 2011
Psychiatric Technician Centra Health
Lynchburg, VA
Jun 2008 to Jun 2009
Mental Health Counselor II Strategic Therapy Associates
Lynchburg, VA
May 2007 to Jun 2008
Therapeutic Counselor

Education:

Lynchburg College
Lynchburg, VA
2003 to 2007
B.A. in Pre-Law Political Science

Skills:

Skills Public Trust Clearance Call tracking/ticketing system: BMC Remedy 7.6 Networking: LAN & VPN/Remote Connectivity Proficient with Active Directory Experience supporting Environmental Protection Agency Capability to support large call volume 25k+ users Application software, MS Office, Lotus Notes 8.5 Proficient in Microsoft Word and PowerPoint. Proficient in Apple Pages and Keynote. Troubleshooting experience with Adobe Connect Experience with IDV Novel iManager MS Windows Professional, 200, 2007, 2010 Boxtone-Blackberry tool Knowledge of Account System Query Phone and email Support User Training/Support Problem Diagnosis and Complaint Handling Browsers: Internet Explorer, Firefox, Chrome, Safari Typing-70 wpm