T Mobile USA - Bellevue, WA since Jul 2008
Business Manager - Service Partner Management
T Mobile USA - Bellevue, WA Sep 2007 - Jul 2008
Senior Business Analyst - Customer Service Finance
Starbucks Coffee Company - Seattle, WA Jan 2007 - Jun 2007
Manager, Data Operations - Business Alliances
Starbucks Coffee Company - Seattle, WA Feb 2005 - Jan 2007
Senior Data Management Analyst - Business Alliances
Starbucks Coffee Co - Seattle, WA Dec 2002 - Feb 2005
Financial Analyst - Business Alliances
Education:
The George Washington University 2009 - 2009
Seattle University 1987 - 1990
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration, Communications
University of Hawai‘i System 1986 - 1987
Skills:
Management Analysis Customer Service Forecasting Crm Integration Call Centers Project Management Data Analysis Sales Customer Satisfaction Sales Management Customer Experience Finance Business Requirements Recruiting Retail Pricing Oracle Applications Customer Retention Time Management Pricing Analysis Contract Management Accounts Receivable Team Management Offshore Outsourcing Sox Compliancy Change Control Data Modeling Functional Testing Tableau Data Operations Data Acquisition Gap Analysis Customer Data Integration Contract Pricing Oracle General Ledger Hyperion Reports Oracle Order Management Invoice Verification Crm Integration Onyx Crm Brio Query Fraud Detection Asset Tracking Month End Close As400 System Cross Functional Team Leadership Vendor Management Process Improvement
Interests:
Soccer New Technologies Non Profit Volunteering Softball Cooking Gardening Education Football and Track Mom Home Improvements Camping Civil Rights and Social Action Poverty Alleviation Lifelong Learning Garage Sales Coding Boating Social Services Investing Politics Basketball
Certifications:
Certified Scrum Master Software Processes and Agile Practices Introduction To Software Product Management Fundamentals of Business Analysis Certified Scrum Product Owner Hipaa Training