Senior Consultant at Geometric Asia Pacific Pte. Ltd, Technical Specialist at Geometric Ltd.
Location:
Pune, Maharashtra, India
Industry:
Information Technology and Services
Work:
Geometric Asia Pacific Pte. Ltd - Utusonomiya, Japan since Feb 2013
Senior Consultant
Geometric Ltd. - Pune Area, India since Jul 2012
Technical Specialist
XChanging - Pune Sep 2005 - Jun 2012
Project Leader
Birlasoft 2004 - 2005
Software Engineer
Education:
National Institute of Technology Durgapur 2000 - 2004
BE, IT
Somalwar High School Ramdaspeth Nagpur
Skills:
Java/J2EE PLM Tools MatrixOne Java Enterprise Edition Product Lifecycle Management PDM ITIL Project Management Exalead Enterprise Search Full Text Search Software Project Management Requirements Analysis Service Delivery Enterprise Software Pre-sales
Interests:
PLM, Enterprise Solutions,Enterprise Search,Organization Development, Service Management, Service Strategy, Customer Engagement
Honor & Awards:
1. Three time Customer Centricity Award
2. Two times Pat on the Back Award
3. Best Team Award.
4. Several appreciations from Customers worked for.
5. Honors in graduation in BE (IT)
5. 23rd Merit in Maharashtra State Board in SSC
Awards:
Geochamp Geometric Limited Geochamp
Certifications:
ITIL V3 Foundation, EXIN ITIL V3 Service Strategy (Itermediate), EXIN
A method, system and program for entering a prospective caller in a call queue, specifically to a selection of methods and systems allowing a caller to enter a call queue utilizing an untethered form of communication based on information conveyed over a network that does not originate from a telephone or softphone. A prospective caller, who would normally use a telephone to call and enter a call queue, can do so with other means over the network, such as Instant Messaging, E-Mail, SMS, etc. When the system receives such a request, it is placed in the appropriate call queue and handled in manner similar to a call made from a telephone, not requiring the caller to hold on the telephone while in the queue.