Black Rifle Coffee Company
Customer Experience Manager
Taskus Dec 2017 - Sep 2018
Service Operations Manager
Sps Dgtl May 2015 - May 2017
Co-Founder | Operations
Nagurra Networks May 2015 - May 2017
Principal
Citi 2010 - Jun 2015
Digital and Social Media Servicing
Education:
American Public University System 2012 - 2015
Master of Business Administration, Masters, Marketing
Ashford University 2010 - 2012
Bachelors, Bachelor of Arts, History
University of West Florida 1997 - 1998
Skills:
Leadership Social Media Customer Service Management Customer Experience Strategy Marketing Social Media Marketing Analytics Banking Team Leadership Business Development Process Improvement Team Building Relationship Management Financial Services Call Centers Sales Program Management Account Management Facebook Training Strategic Planning Crm Retail Banking Client Experience Analysis Credit Risk Management Customer Relationship Management
Chattanooga Food Bank Chattanooga, TN Apr 2008 to Jun 2012 Warehouse AssociateStocking/ Client Services Chattanooga, TN Mar 2004 to Apr 2008 forklift operatorStocking
Apr 2000 to Mar 2004 Customer Service
Education:
St Josephs College Aug 1974 to Jan 1977 Biology, ChemistryUpper Darby Senior High Philadelphia, PA