Pegasystems since Oct 2009
Engagement Leader
The Travelers Companies, Inc. Aug 2007 - Oct 2009
Senior Director
Travelers Insurance 2007 - 2009
Senior Project Director
CSC / St. Vincent's Hospital - Manhattan 2005 - 2007
Program Manager
Computer Sciences Corporation Aug 1998 - Aug 2007
Director
Education:
The University of Texas at Arlington 1984 - 1988
BS, Information Systems
Skills:
It Strategy Program Management Pmo Integration Strategy Cross Functional Team Leadership Management Business Analysis Process Improvement Sdlc Business Process Improvement Business Process Business Process Design Vendor Management Requirements Analysis Management Consulting Leadership Outsourcing Governance Business Transformation It Service Management Professional Services Change Management Service Delivery Project Portfolio Management Soa Business Process Management Software Project Management Strategic Planning Software Development Life Cycle Project Planning Resource Management Team Leadership Project Management Office Insurance Project Delivery Customer Service Service Oriented Architecture Customer Relationship Management Process Engineering Business Management Risk Management Strategy Development Team Building Customer Relations Account Management Six Sigma Project Implementation Budgeting Business Planning
Interests:
Science and Technology
Languages:
English
Certifications:
Pega Certified System Architect, Certified Contact Center Architect, Certified Methodology Black Belt