Lincare
Center Manager
Teleperformance Mar 2012 - Feb 2019
Director of Client Services
Teleperformance Mar 2003 - Mar 2012
Contact Center Manager
Teleperformance 2008 - 2011
Ccm
Tag Support Company 2004 - 2005
Team Manager
Education:
University of Edinburgh School of Philosophy, Psychology and Language Sciences 1992 - 1996
Edinburgh Napier University 1990 - 1992
Portobello High School 1983 - 1988
Skills:
Call Centers Customer Experience Management Contact Centers Call Center Development Outsourcing Team Building Team Leadership Workforce Management Process Improvement Team Management Service Delivery Contact Center Operations Bpo Inbound Marketing Account Management Call Center Coaching Quality Assurance Lead Generation Change Management Leadership Business Process Outsourcing Customer Service Operations Management Business Process Improvement Customer Satisfaction Vendor Management Crm Performance Management Training Strategic Planning
Minneapolis, MN and Seattle, WASr. Technical Architect at AT&T Mobility Past: IT Director at King Solutions, IT Director at Express Scripts, Sr. IT Manager at Cingular...
Kings Christian Academy Minneapolis MN 1969-1970, Palmer Lake Elementary School Brooklyn Park MN 1970-1977, Brooklyn Junior High School Brooklyn Park MN 1977-1980
Jeremy Slack, Karen Quale, Ellen Hayes, Debra Hayes, Claire Rittenburg, Paul Murphy, Christine Howe, Patricia Micalizzi, Joann Cellere, Ann Zarella, Stephen Surette
The first wrongfully arrested member of the community was Alan Swanson, who had a black tracksuit soaking in the sink, which the police took as evidence. While he was actually only accused of an unrelated unarmed robbery, police leaked to the media that they considered him their guy in the Stuart mu
Date: Dec 24, 2023
Category: Your local news
Source: Google
Bennett family and other Black Bostonians look for next steps after Wu's apology
On Wednesday, Wu formally apologized on behalf of the city to Alan Swanson and Willie Bennett, two Black men who were wrongly linked to the fatal shooting 34 years ago, and to Black Bostonians generally.
Date: Dec 21, 2023
Category: Your local news
Source: Google
Boston Mayor Wu apologizes to 2 Black men wrongly accused in 1989 murder
Willie Bennett and Alan Swanson were initially implicated in the murder of 30-year-old Carol Stuart, after her husband, Charles Stuart, told the police that a Black man attacked and shot them. Police later said that Charles was responsible for orchestrating his wife's murder and collecting insurance
Date: Dec 20, 2023
Category: U.S.
Source: Google
‘We failed the city of Boston’: how a racist manhunt led to chaos in 1989
Alan Swanson, squatting in an apartment building in the Mission Hill housing projects, was arrested when police found a tracksuit soaking in water in the apartment. He was held in a city jail where he could not eat because guards spat in his food and could not sleep because they banged on his cell d