Alejandro Daniel Palacios

Alejandro Palacios

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Location:

United States

Alejandro Daniel Palacios San Antonio, TX

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Work:

NCS Pearson

Jul 2013 to 2000
IT Technical Support Data Analyst NCS Pearson
San Antonio, TX
Jan 2012 to Jun 2013
IT Technical Support Data Analyst 2Wire/Pace Inc
San Antonio, TX
Dec 2008 to Jan 2012
Technical Support Representative (Tier I) ACS
San Antonio, TX
Jan 2008 to Apr 2008
Customer/Technical Support Representative La Mansion Del Paseo
Brownsville, TX
Jan 2003 to Mar 2008
Maintenance Make Ready West Corporation
San Antonio, TX
2002 to 2003
IT Technical Support Analyst

Education:

San Antonio College
San Antonio, TX
2011 to 2013
AS in Engineering Homer Hanna High School
Brownsville, TX
HS Diplome in High School Studies

Skills:

3+ years working in a technical support/help desk environment 3+ years working with Windows Desktop Operating Systems 3-5 years customer service related experience Professional troubleshooting expertise or proven technical ability Excellent customer interaction skills Strong organizational and multitasking skills Ability to problem-solve Type 30 to 40 words per minute Wireless configuration for all operating systems including Windows, iOS, OSx, and Android Router configuration Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding) Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory Ability to research issues and find solutions on my own Issue resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure Ability to touch-type and enter detailed information in the trouble ticketing system while interacting with customers telephonically Ability to read, write and implement standard operating procedures and technical documentation Proficient in networking services, to include Active Directory and software installation Possess a solid understanding of IT hardware Bilingual in English and Spanish Windows, Mac OS Microsoft Office Suite programs Knowledge of automobile mechanics and industry Computer multitasking Exceptional customer service

Alejandro Palacios San Antonio, TX

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Work:

2Wire Inc
San Antonio, TX
Dec 2008 to Nov 2011
Technical Support Representative ACS Inc
San Antonio, TX
Apr 2008 to Sep 2008
Customer Service Representative La Mansion Del Paseo
Brownsville, TX
Jan 2003 to Aug 2005
Maintenance Make Ready La Mansion Del Paseo
San Antonio, TX
Jan 2003 to Mar 2003
Customer Service Representative

Alejandro Palacios - Lawyer

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Office:

The World Bank

Specialties:

Washington Representation/ Congressional Relations
Foreign Assistance/ Foreign Policy

ISLN:

904620373

Admitted:

1982

University:

Amherst College, B.A., 1976

Law School:

Washington College of Law, J.D., 1980

Alejandro Palacios