Leapfrog Online May 2015 - Jun 2016
Senior Specialist, Call Center Operations
Teleperformance, Usa Sep 2013 - May 2015
Assistant Contact Center Manager
Teleperformance, Usa Jun 2013 - Sep 2013
Operations Supervisor
Teleperformance, Usa Oct 2012 - Jun 2013
Mission Control Analyst
Iprospect Oct 2012 - Jun 2013
Associate Director, Analytics
Education:
Squared Online 2017 - 2018
Purdue University Northwest 2011 - 2013
Portage High School 2007 - 2011
Purdue University Calumet
Skills:
Workforce Management Customer Service Computer Science Call Routing Call Centers Typing Programming Computer Repair Customer Retention Troubleshooting Inbound Marketing Telecommunications Contact Centers Customer Satisfaction Leadership Management Team Leadership Microsoft Excel Sql Tableau Time Management Team Building Process Improvement Customer Experience Microsoft Office Training Social Media Data Analysis Statistical Data Analysis Vendor Management Strategy Strategic Planning Pivot Tables Microsoft Powerpoint Teamwork Large Scale Data Analysis Strategic Data Analysis Categorical Data Analysis Pos Data Analysis Marketing Social Media Marketing Marketing Strategy Online Advertising Online Marketing Microsoft Word Microsoft Power Bi Microsoft Sql Server Google Analytics Google Adwords Google Docs
Interests:
Poverty Alleviation Science and Technology Education
Certifications:
User Experience Insights With Chris Nodder Google Analytics Individual Qualification
Ford Motor Company since Jun 2007
Senior Unix Systems Administrator
Skills:
Linux Red Hat Linux Security Shell Scripting Unix Servers System Administration Ldap Apache Vmware San Data Center Networking Aix High Availability Firewalls Cloud Computing Oracle Disaster Recovery Nfs Linux System Administration Nas Perl Network Security Virtualization Storage Network Administration Dns Troubleshooting Software Documentation Operating Systems Unix Shell Scripting Iis Bash Windows Mysql Hardware Tcp/Ip Enterprise Software Ubuntu Infrastructure Itil Vmware Esx Windows Server Databases Active Directory Ibm Aix Solaris Sun
Interests:
Mobile Clean Technology Entrepreneurship Health Care Seed Funding Startup Compensation Startup Founders and Entrepreneurs Consumer Internet Enterprise Software Tech Blogs and Websites Startups Techcrunch
Languages:
English German
Certifications:
Edx Verified Certificate For Entrepreneurship 101: Who Is Your Customer? Aws Certified Developer - Associate Edx Amazon Web Services
Alex Marsh (1998-2003), Doug Adair (1995-1997), Roger Boggs (1966-1970), Julie Winchell (1992-1995), Niki Novello (2004-2006), Mary Ellen Salo (1985-1993)