Alexander Vinicombe

Director Operations Management

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Location:

2416 Lake Orange Dr, Orlando, FL 32837

Industry:

Pharmaceuticals

Work:

Performspecialty May 2014 - Dec 2016
Contact Center Manager
Performspecialty May 2014 - Dec 2016
Director Operations Management
Axium Healthcare Pharmacy Sep 2012 - May 2014
Call Services Manager
Synthis Apr 2008 - May 2012
Director of Call Center Operations
Cablevision Jul 2006 - Apr 2008
Managing Director

Education:

St. Joseph's College 1986 - 1990
Bachelors, Bachelor of Arts, Psychology, Human Relations, Sociology Centereach High School 1986

Skills:

Call Centers
Management
Workforce Management
Customer Satisfaction
Process Improvement
Customer Service
Vendor Management
Ivr
Outsourcing
Telecommunications
Team Building
Forecasting
Call Center Development
Customer Experience
Call Center
Team Leadership
Marketing
Sales
Account Management
Customer Retention
Contact Centers
Project Management
Crm
Program Management
Human Resources
Acd
Strategic Planning
Sales Operations
E Commerce
Budgets
Telephony
Voip
Ewfm
Process Scheduler
Performance Management
Ivr Design
Scheduling
Budgeting
Aspect Acd
Call Center Architecture

Interests:

Astronomy
Science and Technology

Alexander Vinicombe Rockledge, FL

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Work:

Synthis Inc
Melbourne, FL
Mar 2011 to May 2012
Call Center Director Americorp Inc
Woodbury, NY
Apr 2008 to Mar 2011
Call Center Director Cablevision
Stratford, CT
Jul 2006 to Apr 2008
Call Center Managing Director Cablevision
Bethpage, NY
Feb 2005 to Jul 2006
Director Call Center IS Cablevision
Melville, NY
Feb 2003 to Feb 2005
Director Call Center Operations Cablevision
Bethpage, NY
Jul 2000 to Feb 2003
Area Technology Manager Cablevision
Woodbury, NY
Jan 2000 to Jul 2000
Call Center Workforce Manager Comcast
Philadelphia, PA
Oct 1997 to Jan 2000
Senior Operations Analyst Bell Atlantic
Malvern, PA
Sep 1995 to Oct 1997
Call Center Manager

Education:

Skills:

Workforce Management, Forecasting, Budgeting, Process Improvement, Call Flow Design, IVR Design, Call Center Management, Team Motivation, Excel Expert