Customer, marketing and industry insights global leader
Education
Degree:
Master of Science, Masters
School / High School:
The Catholic University of America
2015 to 2017
Specialities:
Leadership, Management
Skills
Program Management • Project Management • Cross Functional Team Leadership • Leadership • Team Building • Client Engagement • Change Management • Contract Management • Managed Services • Client Services • Learning and Development • Talent Management • Gap Analysis • Global Training • Iso 9001 • Performance Management • Proposal Development • Resource Management • Service Delivery • Coaching • People Management • Delivery Management • Program Excellence • Scenario Based Learning • Service Excellence • Staff Onboarding • Talent Selection • Training Needs Analysis • Process Reengineering • Business Process Improvement • Strategy • Employee Training • Management • Client Needs Analysis • Customer Acceptance • Leadership Development Programs • Outsourcing Services • Process Design • Program Design • Action Plans • Business Analysis • Business Case Preparation • Business Requirements Analysis • Operations Management • Team Leadership • Vendor Management • Business Intelligence • Human Resources • Human Resource Development
Languages
English • Spanish • Portuguese
Ranks
Certificate:
Copc
Industries
Computer Software
Resumes
Customer, Marketing And Industry Insights Global Leader
Microsoft
Customer, Marketing and Industry Insights Global Leader
Alice Lebrón 2003 - 2008
Business and Wellness Consultant
Microsoft 2003 - 2008
Project and Business Manager Then Global Program Manager
Spherion Aug 2001 - Aug 2003
Senior Manager - Process Improvement Outsourced Operations
Compuware Aug 1998 - Aug 2001
Business Analyst Consultant and Project Lead
Education:
The Catholic University of America 2015 - 2017
Master of Science, Masters, Leadership, Management
University of Puerto Rico - Cayey 1980 - 1988
Bachelors, Bachelor of Science, Industrial Engineering
Universidad De Puerto Rico
Universidad De Puerto Rico Recinto De Mayaguez
Skills:
Program Management Project Management Cross Functional Team Leadership Leadership Team Building Client Engagement Change Management Contract Management Managed Services Client Services Learning and Development Talent Management Gap Analysis Global Training Iso 9001 Performance Management Proposal Development Resource Management Service Delivery Coaching People Management Delivery Management Program Excellence Scenario Based Learning Service Excellence Staff Onboarding Talent Selection Training Needs Analysis Process Reengineering Business Process Improvement Strategy Employee Training Management Client Needs Analysis Customer Acceptance Leadership Development Programs Outsourcing Services Process Design Program Design Action Plans Business Analysis Business Case Preparation Business Requirements Analysis Operations Management Team Leadership Vendor Management Business Intelligence Human Resources Human Resource Development
Languages:
English Spanish Portuguese
Certifications:
Copc Prosci Change Practitioner Yoga Alliance Certified Shivanda Yoga Instructor The Neuroscience of Learning Using Customer Surveys To Improve Customer Service Leading A Customer-Centric Culture Writing A Research Paper 5 Languages of Appreciation In the Workplace
Youtube
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