Alicia Abella - Morristown NJ, US Allen Louis Gorin - Berkeley Heights NJ, US
Assignee:
AT&T Corp. - New York NY
International Classification:
G10L 15/22 G10L 21/00
US Classification:
704275, 704251
Abstract:
A spoken dialog system having a dialog management module is disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
Alicia Abella - Morristown NJ, US Allen Louis Gorin - Berkeley Heights NJ, US
Assignee:
AT&T Corp. - New York NY
International Classification:
G10L 15/22 G10L 21/00
US Classification:
704275, 704251
Abstract:
A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
Alicia Abella - Morristown NJ, US Allen Louis Gorin - Berkeley Heights NJ, US
Assignee:
AT&T Corp - New York NY
International Classification:
G10L 15/22 G10L 21/00
US Classification:
704275, 704251
Abstract:
A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
Systems And Methods For Detecting And Coordinating Changes In Lexical Items
Jeremy Wright - Berkeley Heights NJ, US Alicia Abella - Morristown NJ, US John Grothendieck - Highland Park NJ, US
Assignee:
AT&T Intellectual Property I, LP - Atlanta GA
International Classification:
G06F 9/44 G06F 17/00
US Classification:
706 52, 706 46, 706 45
Abstract:
Systems and methods for efficiently detecting and coordinating step changes, trends, cycles, and bursts affecting lexical items within data streams are provided. Data streams can be sourced from documents that can optionally be labeled with metadata. Changes can be grouped across lexical and/or metavalue vocabularies to summarize the changes that are synchronous in time. The methods described herein can be applied either retrospectively to a corpus of data or in a streaming mode.
Alicia Abella - Morristown NJ, US Jeremy Huntley Wright - Berkeley Heights NJ, US
Assignee:
AT&T Intellectual Property II, L.P. - Atlanta GA
International Classification:
G10L 21/00
US Classification:
7042701, 704 1, 704 9, 704 10, 704270
Abstract:
The invention comprises computer-readable media, methods and systems for performing a dialog analysis and using that analysis to release an updated spoken dialog system. The method embodiment of the invention comprises receiving data associated with dialogs, extracting turn by turn details of the dialog and generating from the extracted details an empirical call-flow representation of the dialog. The call data may be call-logs and user audio. The empirical call-flow representation may be a finite-state machine with nodes that represent call-states and the arcs between nodes represent user responses. Nodes may also represent sub-dialogs. The call-flow representation is presented graphically to a user for easier analysis and understanding. Significant changes in the dialog can be identified as hot-spots for improvement in the next release of the spoken dialog system.
System And Method For Integrating And Managing E-Mail, Voicemail, And Telephone Conversations Using Speech Processing Techniques
Alicia Abella - Morristown NJ, US Brian Scott Amento - Morris Plains NJ, US Larry Stead - Montclair NJ, US Gokhan Tur - Denville NJ, US Jay Wilpon - Warren NJ, US Jeremy Huntley Wright - Berkeley Heights NJ, US
Assignee:
AT&T Intellectual Property II, L.P. - Atlanta GA
International Classification:
H04M 1/64
US Classification:
379 8813, 379 8822
Abstract:
A system and a method are provided. A textual transcript of a recorded voice communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a group of communications, based at least in part on the textual transcript of the recorded voice communication and the text from the non-voice communication.
Brian Amento - Morris Plains NJ, US Alicia Abella - Morristown NJ, US Eric Cheung - New York NY, US Kermit Hal Purdy - Bernardsville NJ, US Larry Stead - Upper Montclair NJ, US
Assignee:
AT&T Intellectual Property 1, L.P. - Atlanta GA
International Classification:
G06F 15/16
US Classification:
709206, 709204, 709231, 715751
Abstract:
A system and method for sharing annotations corresponding to media content among a plurality of members of a group over a communications network. The system generally includes at least one server coupled to the communications network and configured for receiving at least one annotation from a first group member corresponding to media content from the communications network; adding the at least one annotation to a database; accessing a list of members of the group, each member of the group having a user profile stored in memory; and automatically sending a notification to at least a second member of the group upon receipt of each annotation. The annotation comprises annotation content and a temporal identifier that identifies a segment of the media content to which the annotation corresponds, and the at least one server is configured for sending the annotation to at least the second group member and optionally a media stream including at least the segment of the media content with the annotation.
A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.