Dr. Gibson graduated from the University of Texas Medical School at San Antonio in 1994. He works in Midland, TX and specializes in Internal Medicine and Hospitalist. Dr. Gibson is affiliated with Midland Memorial Hospital.
Presidio 2018 - 2018
Senior Project Manager
Logicalis 2018 - 2018
Service Delivery Manager
Eloyalty, A Teletech Company 2016 - 2017
Technical Operations Manager
Nexus Is Mar 2007 - Apr 2016
Senior Customer Support Engineer
Stanley Security 2004 - 2007
Telecommunications Manager and Contact Center Engineer
Education:
Ohio University Heritage College of Osteopathic Medicine 1995 - Jun 1995
Bachelors, Bachelor of Science, Communication, Management
Pasadena City College 1988 - Jun 1991
Associates, Associate of Arts
Pasadena City College 1991
Associates, Associate of Arts, Management
Skills:
Patch Management Call Center Infrastructure Vendors Business Reviews Customer Oriented Contractual Obligations System Upgrades Mentoring Business Initiatives Oversight Client Accounts Backgrounds Contact Centers Pbx Vector Cross Functional Team Leadership Facilitation Business Requirements Customer Support Organizational Structure Management Telecommunications Management Design Coaching Marketing Communications Ipcc Calls Technical Operations Statistics Ongoing Support Crm Queuing Routing Telecommunications Engineering Information Systems Technology Accounting Internal Staff Human Resources Results Oriented Data Center Daily Operations Contract Renewals Networking Stewardship Escalation Software Requirements Troubleshooting Customer Satisfaction Telecommunications Business Services Rtp Cisco Team Management Technology Savvy Offering Reports Telecommunications Billing Workforce Management Circuits Client Requirements State of the Art Inventory Strategies Managed Services Training Policy Customer Service Sla Scripting Business Management Project Management Performance Reporting Information Solutions Emerging Technologies Call Centers Service Delivery Hardware Campaigns Ratings Indiana Consultative Selling Information Technology Test Planning Cisco Call Manager Voip Evaluations Avaya The Environment Communication Manage Client Expectations Sts Operations Dimension Ohio Field Technicians Change Management Time Management Timelines High Energy Communication Systems Avaya Technologies Technical Support Project Flows Metric Service Levels Vendor Relationship Management Servers Performance Improvement Linkedin Responsibility Internal Audit Customer Experience Policies and Procedures Well Rounded International Cisco Technologies Track Record of Success Personnel Management Itil Root Cause Analysis Account Management Contact Center Design Software Installation System Development Vendor Contracts Reviews Icm Vendor Management Guidelines Software Virtualization Related Services Ivr Ucce It Operations Professional Services Program Management Telephony Platforms Invoicing Budgets Technical Issues Problem Solving Strategic Alliances Meetings Mis Telecom Infrastructure Unified Communications Coordinate
Mar 2007 to 2000 Senior NTAC EngineerStanley Works, Best Access Division Indianapolis, IN Sep 2004 to Mar 2007 Telcom Manager / Call Center EngineerSpectrum Telecom Systems Carmel, IN Mar 2003 to Sep 2004 Customer Support EngineerSpectrum Telecom Systems Research Triangle Park, NC Jun 2001 to Mar 2003 Account ManagerSpectrum Telecom Systems Research Triangle Park, NC Aug 2000 to Jun 2001 Lead Contact Center AnalystSpectrum Telecom Systems Research Triangle Park, NC Feb 1998 to Aug 2000 Lead Field PBX Technician
Education:
Ohio University Athens, OH Jun 1995 B.S. in Communication Systems ManagementPasadena City College Pasadena, CA Jun 1991 A.A. in Management Information Systems
Skills:
UCCE 7.x, UCCX 8.x, telecomunications, AvayaG3, Telcom Management, MS Word, Excel, MS PowerPoint, ITIL training
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