Allen S Jackson

US Patent:

6401090, Jun 4, 2002

Filed:

Jun 24, 1999

Appl. No.:

09/339113

Inventors:

Jason Mansfield Bailis - Novato CA
Karen Marie Bell - Novato CA
Terry Gregory Svetz - Kerwood CA
Allen Lee Jackson - Penngrove CA
Robert Alan Kaplan - Kensington CA

Assignee:

Teltronics, Inc. - Sarasota FL

International Classification:

G06F 1730

US Classification:

707 9, 707 3, 707 10, 707104

Abstract:

A telephone switch system is connected digitally to an external computer system operating database software and having access to a digitally stored database of information used by the switch. The switch performs data transactions on the database in the manner of a client. The database engine allows live queries, which automatically update querying clients as pertinent data changes. The database engine also allows query concentration, which caches query results and supplies the cached results to querying clients making identical queries within a prescribed period of time. The database engine further allows batch inserts, which allow a user to add a plurality of records with a single command.

US Patent:

59999462, Dec 7, 1999

Filed:

Apr 10, 1996

Appl. No.:

8/630249

Inventors:

Jason Mansfield Bailis - Novato CA
Karen Marie Bell - Novato CA
Terry Gregory Svetz - Kerwood CA
Allen Jackson - Penngrove CA
Robert Alan Kaplan - Kensington CA

Assignee:

Harris Corporation - Melbourne FL

International Classification:

G06F 1730

US Classification:

707201

Abstract:

A telephone switch system is connected digitally to an external computer system operating database software and having access to a digitally stored database of information used by the switch. The switch performs data transactions on the database in the manner of a client. The database engine allows live queries, which automatically update querying clients as pertinent data changes. The database engine also allows query concentration, which caches query results and supplies the cached results to querying clients making identical queries within a prescribed period of time. The database engine further allows batch inserts, which allow a user to add a plurality of records with a single command.

US Patent:

52127265, May 18, 1993

Filed:

Apr 18, 1991

Appl. No.:

7/687109

Inventors:

David Dayner - Novato CA
Ginny Lacker - Petaluma CA
Paul Hirsohn - Berkeley CA
Karen Bell - Rohnert Park CA
Darryl Paffenroth - Tiburon CA
Allen Jackson - Penngrove CA
David Hochman - Nicasio CA

Assignee:

Harris Corporation - Melbourne FL

International Classification:

H04M 342
H04M 100
H04Q 1104

US Classification:

379202

Abstract:

A method for combining signals for a telephone conference may include a multiplicity of identical adders for combining six signals and providing a single combined output. The adders may be arranged in a repeatable hierarchical scheme in which each group of six conference members includes an adder for combining all six signals, with the output of this adder being provided to other groups of six so that each conference member receives signals from every other conference member. As few as three hierarchical levels of addition may be used with up to 216 members. Adders may also be arranged so that a member of a first conference may monitor other conferences without affecting the first conference.

US Patent:

50254685, Jun 18, 1991

Filed:

May 4, 1989

Appl. No.:

7/347531

Inventors:

Parminder S. Sikand - Richmond CA
Mary J. McAllister - San Anselmo CA
John Henel - Richmond CA
Allen L. Jackson - Penngrove CA
Karen Bell - Rohnert Park CA

Assignee:

Harris Corporation - Melbourne FL

International Classification:

H04Q 364

US Classification:

379 67

Abstract:

In a telephone automatic call distribution system (ACD), incoming telephone calls are assigned to a queue. Additionally, announcements are peridically provided to the incoming callers usually notifying the caller the system is processing the call and the manner of such processing. The number of agents available to handle calls is controlled by a load factor expressed as a ratio of incoming calls in the queue to number of agents available. This load factor is used as a threshold level, which when exceeded, causes the system to add an additional agent or additional groups of agents, increasing the probability the calls longest in the queue will be answered. The oldest call or the call that was first in and not yet answered is passed along to the next available agent group added to the system. Additionally, to insure the timing of the periodic announcements is consistent, the announcement system is kept separate from the call distribution system so any changes in the call agent group assignment will not effect the frequency of the announcements. When the load factor is exceeded the caller is shifted to another entry level having a lower load factor and a higher probability that an agent will answer.

US Patent:

63079259, Oct 23, 2001

Filed:

Apr 10, 1996

Appl. No.:

8/630626

Inventors:

Jason Mansfield Bailis - Novato CA
Karen Marie Bell - Novato CA
Terry Gregory Svetz - Kenwood CA
Allen Lee Jackson - Penngrove CA
Robert Alan Kaplan - Kensington CA

Assignee:

Harris Corporation - Melbourne FL

International Classification:

H04M 1500
H04M 124
H04M 166

US Classification:

379136

Abstract:

Telecommunication equipment is connected to and controlled by a computer which executes software controlling the digital communication between the telecommunication equipment and the computer. Software in the form of a wizard or expert also executes on the computer and acts to simplify the computer user's interaction with the telecommunication equipment and underlying software which controls the telecommunication equipment.