Allen S Kay

US Patent:

20160183310, Jun 23, 2016

Filed:

Feb 25, 2016

Appl. No.:

15/053628

Inventors:

- McLean VA, US
Andreas ALEXANDROPOULOS - Athens, GR
Allen Steven KAY - Woodcliff Lake NJ, US

Assignee:

BEAMSMART, INC. - McLean VA

International Classification:

H04W 76/00
H04W 64/00
H04W 4/22
H04W 4/02
H04W 12/06

Abstract:

Various systems, methods, and computer program products for responding to service requests and facilitating communication between relevant parties are provided. The system may receive a request from a user, obtain a user location, identify a service provider such as an emergency response center based on the location, facilitate coordination of response efforts, and provide a page that is shared between various parties such as the user, contacts of the user, an operator, and a responder. The various parties may provide to the system inputs such as video to capture what is currently happening. The page may be updated with the inputs, include a status of the service request such as whether responders have been dispatched, and include a current location of the responders and other users. Using the page, various parties may obtain real-time situational awareness of an event that culminated in the service request and communicate with other users.

US Patent:

20160007178, Jan 7, 2016

Filed:

Feb 2, 2015

Appl. No.:

14/612259

Inventors:

- Washington DC, US
Andreas ALEXANDROPOULOS - Athens, GR
Allen Steven KAY - Woodcliff Lake NJ, US

International Classification:

H04W 4/22
H04W 68/02
H04M 1/725
H04W 64/00

Abstract:

Various systems, methods, and computer program products for responding to service requests and facilitating communication between relevant parties are provided. The system may receive a request from a user, obtain a user location, identify a service provider such as an emergency response center based on the location, facilitate coordination of response efforts, and provide a page that is shared between various parties such as the user, contacts of the user, an operator, and a responder. The various parties may provide to the system inputs such as video to capture what is currently happening. The page may be updated with the inputs, include a status of the service request such as whether responders have been dispatched, and include a current location of the responders and other users. Using the page, various parties may obtain real-time situational awareness of an event that culminated in the service request and communicate with other users.