Otter.ai
Head of Customer Success
Jobox.ai
Head of Customer Success and Support
Plaid Jan 2017 - Jun 2018
Head of Product Support
Docker, Inc Jun 2015 - Dec 2016
Director, Global Support Services
Cloudflare, Inc. Dec 2014 - Jun 2015
Head of Support
Education:
San Jose State University
Bachelors, Bachelor of Science, Business Administration, Entrepreneurship
Skills:
Objectives and Key Results Okr Customer Delight Customer Satisfaction Customer Engagement Saas Customer Service Customer Retention Early Stage Startups Cloud Computing Leadership Cross Functional Team Leadership Salesforce.com Jira Management Confluence Brand Loyalty Sdlc Knowledge Management Cloud Storage Collaboration Scalability Zendesk Customer Loyalty Net Promoter Score Docker Continuous Integration Continuous Delivery Strategic Planning Api
San Jose, CAAllen Lai is a proven and progressive business leader and manager with skills and experiences in product management, customer support, technical support, and... Allen Lai is a proven and progressive business leader and manager with skills and experiences in product management, customer support, technical support, and knowledge management. He has a consistent record of improving operational performance through a combination of developing high-performance...
Youtube
The Cycle of Giving - Dr Allen Lai and Dr Rub...
Master in Public Administration (MPA) alumnus Dr Allen Lai, shares how...
Duration:
3m 30s
Allen Lai
Hi my name is ellen lai and this is a presentation as to why i am a gr...
Duration:
3m 41s
Dr. Allen Lai wins Biotechnology Executive of...
Dr. Allen Lai, Senior Vice President of ACT Genomics, wins the Executi...
Duration:
2m 50s
Jack Marsh finds Allen Lai in the endzone wit...
23 Jack Marsh makes a great comeback cut to get the disc and find a st...