Allen K Prescott

US Patent:

7694183, Apr 6, 2010

Filed:

May 10, 2008

Appl. No.:

12/118694

Inventors:

Allen K. Prescott - Seattle WA, US
Shanti P. Punukollu - Redmond WA, US
Su Chin Chang - Woodinville WA, US
Ted E. Dinklocker - Sammamish WA, US
Komal Kashiramka - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 11/00

US Classification:

714 38, 714 48, 719318

Abstract:

User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.

US Patent:

7694184, Apr 6, 2010

Filed:

May 10, 2008

Appl. No.:

12/118695

Inventors:

Allen K. Prescott - Seattle WA, US
Shanti P. Punukollu - Redmond WA, US
Su Chin Chang - Woodinville WA, US
Ted E. Dinklocker - Sammamish WA, US
Komal Kashiramka - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 11/00

US Classification:

714 38, 714 48, 719318

Abstract:

User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.

US Patent:

7702960, Apr 20, 2010

Filed:

May 27, 2008

Appl. No.:

12/127742

Inventors:

Allen K. Prescott - Seattle WA, US
Shanti P. Punukollu - Redmond WA, US
Su Chin Chang - Woodinville WA, US
Ted E. Dinklocker - Sammamish WA, US
Komal Kashiramka - Redmond WA, US

Assignee:

Microsoft Corproation - Redmond WA

International Classification:

G06F 11/00

US Classification:

714 38, 714 48, 719318

Abstract:

User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.

US Patent:

7770069, Aug 3, 2010

Filed:

May 27, 2008

Appl. No.:

12/127751

Inventors:

Allen K. Prescott - Seattle WA, US
Shanti P. Punukollu - Redmond WA, US
Su Chin Chang - Woodinville WA, US
Ted E. Dinklocker - Sammamish WA, US
Komal Kashiramka - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 11/00

US Classification:

714 38, 714 48, 719318

Abstract:

User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.

US Patent:

7380171, May 27, 2008

Filed:

Dec 6, 2004

Appl. No.:

11/005386

Inventors:

Allen K. Prescott - Seattle WA, US
Shanti P. Punukollu - Redmond WA, US
Su Chin Chang - Woodinville WA, US
Ted E. Dinklocker - Sammamish WA, US
Komal Kashiramka - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 11/00

US Classification:

714 38, 714 48, 719318

Abstract:

User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.