Highlands Residential Mortgage, Ltd.
Loan Officer Assistant
Frymire Services, Inc. Feb 2014 - Dec 2016
Residential Sales Lead Coordinator
Clublocal Llc/Serviz Inc. Feb 2013 - Feb 2014
Clublocal Customer Experience
Medco Jul 2009 - Aug 2012
Customer Service Representative
Frymire Services, Inc. Jun 2006 - Dec 2008
Dispatcher and Csr
Education:
Brookhaven Community College 2008 - 2010
Mclennan Community College 2000 - 2001
Lloyd V. Berkner High School
Brookhaven College
Skills:
Phone Etiquette Customer Service Typing Customer Satisfaction Service Recovery Guest Satisfaction Hospitality Ivr Ecommunications Customer Interaction Management Complaint Handling Customer Value Management Online Research Accounts Payable Accounts Receivable Quality Assurance Hipaa Erisa Pbm Benefits Communication Pharmacy Operations Healthcare Compliance Healthcare Quality Medication Therapy Management Health Information Exchange Complaint Management Pharmacy Automation Pharmacy Benefit Management Human Resources Leadership Sales Teamwork Contract Negotiation Team Building Sales Management Training Budgets Account Management Budgeting Communication Strategic Planning Microsoft Office