Avaya Aug 1998 - Dec 2004
Service Coordinator
Avaya Aug 1998 - Dec 2004
Senior Custome Care Professional
Productivity Point International Jul 1997 - Aug 1998
Trainer
Education:
Western International University 2008 - 2010
Master of Business Administration, Masters, Management
University of Central Oklahoma 1982 - 1997
Bachelors, Bachelor of Business Administration, Management, Information Systems
Skills:
Call Centers Customer Service Team Leadership Telecommunications Order Processing Billing Process Classroom Labor Relations Negotiation Hands on Training Leadership Customer Satisfaction Team Building Vendor Management Management Compliance Communication Business Partner Support Highly Dedicated Taking Orders Experienced Trainer Timely Decision Making Ethical Decision Making Supervisory Skills Passionate About Work Passion For Success Goal Driven Leader Cultural Diversity Training Troubleshooting Managed Services