Roger L. Putnam Vocational Technical Academy 2002 - 2006
Skills:
Metrics Itil Computer Hardware Incident Management Call Center Process Improvement Business Analysis Analysis Visio It Service Management Troubleshooting Call Centers Sdlc Networking Servers Telecommunications Information Technology Help Desk Support Software Documentation Management Technical Support Program Management
May 2013 to 2000 Service Desk / Incident Manager(Contractor)U.S.D.A. Washington, DC Dec 2011 to Mar 2013 Project Manager / Service Desk(Contractor)G.S.A Washington, DC Dec 2009 to Oct 2011 Report Analyst / Developer (Contractor)U.S. Census Bureau
Apr 2008 to Mar 2010 Incident / Process Manager (Contractor)Verizon Ashburn, VA Oct 2006 to Feb 2008 Project Manager (Contractor)
Education:
Trebas Institute of Recording Toronto, ON 1994 EngineeringFanshawe College London, ON 1992 Computer ProgrammingUniversity Of Connecticut Storrs, CT 1987 EDUCATION
Skills:
ServiceNow Administrator, Remedy, Busines Objects, Crystal Reports, SQL, etc.