Microsoft
Support Delivery Manager
American Express Jan 2017 - Jan 2018
Program Manager
Onx Enterprise Solutions Oct 2016 - Jan 2017
Program Manager - American Express Global Network Operations
Microsoft Jul 2011 - Sep 2016
Business Program Manager - Worldwide Partner Group
Microsoft Mar 2008 - Aug 2011
Microsoft Learning - Operations Global Program Manager
Education:
California State University, Northridge
Bachelors, Bachelor of Science, Business Administration, Business Law
Skills:
Project Management Cross Functional Team Leadership Program Management Business Process Improvement Process Improvement Customer Experience Cost Reduction Implementation Customer Satisfaction Call Centers Vendor Management Training Outsourcing Service Delivery Leadership Analysis Recruiting Team Management Customer Service Account Management Call Center Management Cross Group Virtual Team Leader Customer Experience Analysis Cost Reduction Analysis Software As A Service Strategy
Certifications:
Microsoft Office Specialist Certifications: Powerpoint 2007, Word 2007, Word 2010, Excel 2010, Powerpoint 2010 Microsoft
Pugs, Inc. Jun 2011 - Feb 2014
Project Manager
Roberts Arts & Crafts Jul 2009 - Jun 2011
Merchant
Education:
Brigham Young University 2005 - 2009
Bachelors, Bachelor of Fine Arts, Studio Arts
Skills:
Sourcing Management Merchandising Microsoft Office Microsoft Excel Marketing Microsoft Word Program Management Customer Service Retail Time Management Fashion Sales