Skills:
Call Center Support/ Design, Billing/Budgetary Planning, Vendor Management, Database Administration, Application Integration, Data Analyzation, VoIP Convergence, Menu Design, Nortel Servord, Crystal Reports, Compco MySoft, Nortel CS1000, Pervasive Data Integrator, Compco Mpower, Cisco VoIP, Xtend 911, Windows Server 2003, Nortel Contact Center, Conveyant 911, Windows Server 2008, Nortel Symposium Express, SQL Server Management Studio, Microsoft Visio, Word, Excel, Project, Power Point, Access, Nortel CCMIS, CallPilot, Beacon Network Analyzer, Cisco IPCC, Meridian Mail, CA Service Desk, Email2DB, Cisco Unity, Service Now, Switch Expert, Voice Menus, MCS5100