In2L
Director of Customer Success
It's Never 2 Late
Director of Customer Success
Mcn Healthcare 2009 - 2018
Chief Operating Officer | Director of Customer Experience
Bumblebeads 2001 - 2009
Entrepreneur, Owner and Designer
Rhythms Netconnections 2000 - 2001
Project Manager
Education:
University of Denver - Daniels College of Business 2012 - 2013
Master of Business Administration, Masters
The University of Kansas 1990 - 1994
Bachelors, Bachelor of Arts, Communication Studies
Skills:
Program Management Strategic Planning Leadership Strategy Team Building Marketing Business Development Marketing Strategy Management Training Customer Service Sales Healthcare Cross Functional Team Leadership Team Leadership Process Improvement Budgets Salesforce.com Contract Negotiation Leadership Development Healthcare Information Technology Consulting Entrepreneurship Operations Management Customer Satisfaction Nonprofits Market Research Software As A Service Customer Experience Product Marketing Agile Methodologies Strategic Communications Strategic Human Resource Planning Financial Analysis Budget Management Sales Operations Product Development Technical Support Healthcare Industry Customer Retention Analytics Customer Acquisition Software Documentation Technical Leadership Business Development Consultancy Net Promoter Score Performance Metrics Metrics Customer Experience Management Customer Marketing
Certifications:
Certified Scrum Master Six Sigma Green Belt Certification