Technical Writer
Thermo Fisher Scientific Mar 2005 - Oct 2009
Content Architect
Thermo Fisher Scientific Jun 2003 - Mar 2005
Writer and Editor Iii, Subject Matter Expert Life Science
Thermo Fisher Scientific Nov 2002 - Jun 2003
Writer and Editor Ii
Thermo Fisher Scientific Oct 2000 - Nov 2002
Writer and Editor I
Education:
University of Wisconsin - Madison 1994 - 1997
Master of Science, Masters, Entomology
Allegheny College 1990 - 1994
Bachelors, Bachelor of Science, Biology
Primeritus Financial Services, Inc
Chief Compliance Officer
Primeritus Financial Services, Inc
Director of Training and Development
Renovo Services Dec 2005 - Nov 2011
Recovery Ops Supervisor
Manheim/Remarketing Solutions Jul 2005 - Dec 2005
Recovery Csr Team Lead
Ford Motor Credit Company Aug 2004 - Jun 2005
Collections Representative
Education:
Columbia Southern University 2011 - 2013
Associates, Applied Science, Business Management, Business
Skills:
Customer Service Leadership Management Team Building Training Credit Customer Satisfaction Employee Training Account Management Sales Human Resources Call Centers Risk Management Operations Management Process Improvement Recruiting Marketing Finance Crm Development and Delivery of Training Consumer Financial Protection Bureau Compliance Process Review and Design Risk Analysis Regulatory Compliance Industry's Best Practices Business Process Improvement Customer Relationship Management Contact Centers
Certifications:
Six Sigma White Belt Certificate of Achievement License 010770 Certified Asset Recovery Specialist (C.a.r.s.)