VOIP Help Desk at Social Security Administration for YorkTel, EOCC at York Telecom
Location:
Morrisville, North Carolina
Industry:
Telecommunications
Work:
York Telecom - Durham, NC since Apr 2009
VOIP Help Desk at Social Security Administration for YorkTel, EOCC
Nortel Networks - Durham, NC Aug 2008 - Mar 2009
Enterprise Voice Tier 1, CNOC
Nortel - Durham, NC Feb 2000 - Aug 2008
Optical SONET/DWDM Network Engineer, NMC
Sprint Communications - Roachdale, IN Feb 1999 - Feb 2000
Network Operations Specialist II, Switch Technician
MCI Communications - Cary, NC Jul 1997 - Jan 1999
Network Surveillance Engineer I, National Switch Operations
Education:
Randolph-Macon Woman's College 1991 - 1995
BA, Communications
American University of Paris 1992 - 1992
Skills:
VoIP Telecommunications Telephony Network Performance Management Troubleshooting Project Management Customer Service Process Improvement Procedure Development Technical Writing Technical Documentation Team Leadership Ethernet SIP TCP/IP Nortel Nortel DMS SONET/DWDM IP
Interests:
Published author, lived in France, interests include: traveling, live music, and reading.
Honor & Awards:
2011 Yorktel Excellence Award for Onsite Customer Service at Social Security Administration, April 2012