Andrea Clements

Andrea Clements

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Location:

11343 Tango Ln, Parker, CO

Industry:

Telecommunications

Work:

Accent on Independence
Cna
Accent on Independence Jun 2014 - Jun 2017
Ihss
Kaiser Permanente Oct 2011 - Oct 2014
Csc Manager at Kaiser Permanente
Department of Labor and Employment Jun 2010 - Oct 2011
Call Center Supervisor
Avaya Apr 2006 - Jun 2010
Technical Support Manager

Education:

The University of Montana - College of Business 1994 - 1999
Master of Business Administration, Masters, Business Administration, Business Montana State University Billings 1991 - 1993
Bachelors, Bachelor of Arts, Communication Arapahoe Community College
Billings Central Catholic High School
University of Montana
Master of Business Administration, Masters University of Montana

Skills:

Call Centers
Troubleshooting
Customer Satisfaction
Training
Telecommunications
Customer Service
Telephony
Management
Call Center
Process Improvement
Avaya
Performance Management
Microsoft Office
Team Leadership
Leadership
Coaching
Contact Centers
Change Management
Vendor Management
Team Building
Operations Management
Software Documentation
Microsoft Excel
Customer Experience
Metrics
Workforce Management
Strategic Planning
Problem Solving
Outlook
System Administration
Program Management
Hiring
Telephone Skills
Supervisory Skills
Access
Technical Training
Employee Relations
Ivr
Mentoring
Cms
Escalation
Research
Administration
Acd
Conflict Management
Scheduling
Documentation
Customer Relations
Sla
Excel

Interests:

Science and Technology
Children
Education
Health

Languages:

English

Andrea Clements

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Andrea Clements

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Andrea Clements

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Andrea Clements

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Andrea Clements

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Andrea Clements

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Andrea Clements

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