Fannie Mae
Senior Project Manager (Consultant)
Online Resources 2009 - 2010
Project Manager
Firstsource Solutions 2007 - 2009
Director, Customer Support
AOL Time Warner 2006 - 2006
Project Manager (Consultant)
Quinn Consulting 2002 - 2004
Program Manager
Education:
Averett University 1998 - 2000
MBA, Business Administration
Virginia Polytechnic Institute and State University 1982 - 1985
BS, Psychology
Project Management Institute 2007
PMP, Project Management Professional
University of Nevada-Reno 2007
Certificate, Project ManagementProject Management Certificate, Extended Studies
Skills:
Contact Center management project management contract negotiation communication/change management business process redesign & training performance metrics software development
Jan 2013 to 2000 Manager - IT Project Management OfficeProgram ManagerHerndon, VA Nov 2011 to Jan 2013EIM, Inc Rosslyn, VA Mar 2011 to Nov 2011 Senior Project Manager (contract)FANNIE MAE Reston, VA Apr 2010 to Dec 2010 Technical Project Manager (contract)FIRSTSOURCE SOLUTIONS Reno, NV Oct 2007 to Jan 2009 Director, Customer SupportAMERICA ONLINE Dulles, VA Apr 2006 to Nov 2006 Technical Project Manager - AOL TotalCare (contract)HEALTH FAIRS PLUS Herndon, VA Apr 2002 to Jul 2004 Project Manager - Business Process ImprovementJACOBS RIMELL, INC Reston, VA Jan 2001 to Nov 2001 Senior Project Manager, Americas - Telecom Software DevelopmentPSINET Herndon, VA Sep 1997 to Dec 2000 IT Project Manager (2000)PSINET
1998 to 2000 Operations ManagerProject Manager 1997 to 1998SPRINT SPECTRUM Herndon, VA Apr 1996 to Sep 1997 Manager, Customer CareCELLULARONE
1995 to 1996 Manager, Customer CareCELLULARONE
1992 to 1995 Assistant Manager, CollectionsCELLULARONE
1992 to 1992 Corporate Collector, Collections
Education:
AVERETT COLLEGE Fairfax, VA 2000 Master of Business AdministrationUNIVERSITY OF MARYLAND College Park, MD 1996 Bachelor of Science in Psychology
Nov 2011 to 2000 Program Manager (Contract)EIM Roslyn, VA Mar 2011 to Nov 2011 Sr Program Manager (Contract)FANNIE MAE Reston, VA Apr 2010 to Dec 2010 Sr Project Manager (Contract)ONLINE RESOURCES Chantilly, VA Dec 2009 to Apr 2010 Client Project ManagerFIRSTSOURCE SOLUTIONS Colorado Springs, CO Oct 2007 to Jan 2009 Director, Customer SupportAOL TotalCare Dulles, VA Apr 2006 to Nov 2006 Technical Project Manager (Contract)HEALTH FAIRS PLUS Herndon, VA Apr 2002 to Jul 2004 Director of OperationsJACOBS RIMELL, INC Reston, VA Jan 2001 to Nov 2001 Senior Project Manager, Americas - Telecom Software DevelopmentPSINET Herndon, VA Sep 1997 to Dec 2000 Project ManagerSPRINT SPECTRUM Herndon, VA Apr 1996 to Sep 1997 Customer Care ManagerCELLULARONE Telecom
1992 to 1996 Operations Manager
Education:
PMI 2007 Project Management Professional in Project ManagementAVERETT COLLEGE Fairfax, VA 2000 Master of Business AdministrationUNIVERSITY OF MARYLAND College Park, MD 1996 Bachelor of Science in Psychology
Hahn Elementary School Hahn Afb SC 1992-1993, Farwest Elementary School Beale Afb CA 1996-1997, Bear River Middle School Wheatland CA 1997-1997, Glassford Hill Middle School Prescott Valley AZ 1997-1999
Community:
Joanne Caruso
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