Andrea M Simon

US Patent:

20040186705, Sep 23, 2004

Filed:

Mar 18, 2003

Appl. No.:

10/392341

Inventors:

Alexander Morgan - Birmingham MI, US
John Cafeo - Farmington MI, US
Diane Gibbons - Troy MI, US
Ronald Lesperance - Troy MI, US
Gulcin Sengir - Bloomfield Hills MI, US
Andrea Simon - Walled Lake MI, US

International Classification:

G06F017/27

US Classification:

704/009000

Abstract:

A method for concept word management. The method comprises receiving an editing request for a text document from a requestor. The editing request includes an initial phrase located in the text document. An ontology associated with the text document is searched for the initial phrase. The initial phrase is distinguished in the text document in response to the initial phrase being located in the ontology and to the editing request further including a distinguish phrase command. An alternate phrase associated with the initial phrase is presented to the requestor in response to the initial phrase being located in the ontology and to the editing request further including a display alternate phrase command. The initial phrase is replaced in the text document with the alternate phrase in response to the editing request further including a replace phrase command.

US Patent:

20050193004, Sep 1, 2005

Filed:

Feb 3, 2004

Appl. No.:

10/771172

Inventors:

John Cafeo - Farmington MI, US
Alexander Morgan - Birmingham MI, US
Ronald Lesperance - Troy MI, US
Andrea Simon - Walled Lake MI, US

International Classification:

G06F007/00

US Classification:

707104100

Abstract:

A method for building a new case or enhancing an established case for inclusion in a case base from log entries. The method includes identifying a current log entry, the current log entry including a status of a current diagnostic process. The method also includes identifying a previous log entry, the previous log entry including a status of either a current diagnostic process or a previous diagnostic process. A determination is made about whether the previous log entry is related to the current log entry. An inquiry is generated to create a link between the previous log entry and the current log entry in response to a determination that the previous log entry is related to the current log entry. The method further includes receiving a request to create a link in response to the inquiry. A link is created between the previous log entry and the current log entry in response to the request resulting in the case.

US Patent:

20090265364, Oct 22, 2009

Filed:

Apr 16, 2008

Appl. No.:

12/104010

Inventors:

Alexander P. Morgan - Birmingham MI, US
Steven W. Holland - St.Clair MI, US
Andrea M. Simon - Wolverine Lake MI, US
Pulak Bandyopadhyay - Bangalore, IN
Sugato Chakrabarty - Bangalore, IN
Rahul Chougule - Bangalore, IN

Assignee:

GM GLOBAL TECHNOLOGY OPERATIONS, INC. - Detroit MI

International Classification:

G06F 17/30

US Classification:

707100, 707E17005

Abstract:

A system and method for converting text related to vehicle service to symptom codes. The method includes typing into work orders and service reports statements that describe the various symptoms and problems of a vehicle that is being serviced. The work orders and service reports are then transmitted to a database facility where they are analyzed. Prior to the reports being analyzed, the text in the work order and service reports is read by a machine reader that converts the text to symptom codes that describe particular vehicle conditions and symptoms. A processor analyzes the codes for patterns and other relationships, and can provide a display of such patterns. Further, the codes and reports are stored in a memory.