Andrea Young

US Patent:

20210097483, Apr 1, 2021

Filed:

Sep 27, 2019

Appl. No.:

16/585455

Inventors:

- Armonk NY, US
John Kaufmann - Austin TX, US
Lisa Seacat DeLuca - Baltimore MD, US
Andrea Young - Austin TX, US

International Classification:

G06Q 10/08
G06Q 30/06

Abstract:

A buy-online pickup-in-store (BOPIS) order at risk of abandonment is saved by converting the order to same-day delivery. A risk deadline is established using a combination of cognitive prediction, a customer-specific time frame, order constraints, and real-time data. The cognitive prediction uses a customer profile having historical data pertaining to previous BOPIS orders from this customer. If the product is not picked up by the risk deadline, a check is made to see if same-day delivery is feasible. If so, a notification is transmitted to the customer with proposed delivery details. The notification can be sent at an optimal time based on previous notifications sent to the customer and time constraints related to the order, and using an optimal communication channel based on previous engagement rates with the customer over different communication channels. Once confirmation is received from the customer, the product is shipped, saving the sale.

US Patent:

20210097590, Apr 1, 2021

Filed:

Sep 27, 2019

Appl. No.:

16/585423

Inventors:

- Armonk NY, US
John Kaufmann - Austin TX, US
Lisa Seacat DeLuca - Baltimore MD, US
Andrea Young - Austin TX, US

International Classification:

G06Q 30/06
G06Q 10/08
G06N 5/02

Abstract:

A buy-online pickup-in-store (BOPIS) order at risk of abandonment is saved by converting the order to same-day delivery. A risk deadline is established using a combination of cognitive prediction, a customer-specific time frame, order constraints, and real-time data. The cognitive prediction uses a customer profile having historical data pertaining to previous BOPIS orders from this customer. If the product is not picked up by the risk deadline, a check is made to see if same-day delivery is feasible. If so, a notification is transmitted to the customer with proposed delivery details. The notification can be sent at an optimal time based on previous notifications sent to the customer and time constraints related to the order, and using an optimal communication channel based on previous engagement rates with the customer over different communication channels. Once confirmation is received from the customer, the product is shipped, saving the sale.

US Patent:

20200082331, Mar 12, 2020

Filed:

Sep 11, 2018

Appl. No.:

16/127866

Inventors:

- Armonk NY, US
Borja Canseco - Austin TX, US
Andrea Young - Austin TX, US

International Classification:

G06Q 10/08

Abstract:

A computer system monitors network sites to provide expedited delivery services. Operation of a network site is monitored to determine that an item is being obtained from the network site. The network site is scraped to determine that the item is available at a physical location associated with the network site. A courier service is identified to transport the item from the physical location to the delivery location. Delivery of the item is enabled by the courier service to the delivery location. Embodiments of the present invention further include a method and program product for monitoring network sites to provide expedited delivery services in substantially the same manner described above.