Andres T Rd Martinez

US Patent:

6567937, May 20, 2003

Filed:

Nov 17, 1999

Appl. No.:

09/441470

Inventors:

Pablo Flores - Houston TX
Andres Martinez - Houston TX

Assignee:

Isengard Corporation - Katy TX

International Classification:

G06F 1130

US Classification:

714 46, 714 48

Abstract:

A software fault recovery system monitors a software program (application) and, upon determining the application has failed, generates and transmits an alert message to a remote device. The alert message may include a description of the determined fault and one or more possible error recovery actions. The fault recovery system waits to receive a response message and, if it does, initiates that fault recovery action specified in the response message. If a response message is not received within a specified time period, the fault recovery system initiates a default recovery action.

US Patent:

58190295, Oct 6, 1998

Filed:

Feb 20, 1997

Appl. No.:

8/803409

Inventors:

Jim G. Edwards - Houston TX
Robert W. Taylor - Houston TX
William J. Hokanson - Pearland TX
Lynn A. Evans - Houston TX
Patricia A. Middleton - Houston TX
Frederick G. Lauckner - Houston TX
Andres E. Martinez - Houston TX
Edmond Jacobs - Houston TX

Assignee:

Brittan Communications International Corp. - Houston TX

International Classification:

G06F 1100
H04M 1110

US Classification:

395186

Abstract:

An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system.

US Patent:

60702419, May 30, 2000

Filed:

Sep 10, 1998

Appl. No.:

9/150404

Inventors:

Jim G. Edwards - Houston TX
Robert W. Taylor - Houston TX
William J. Hokanson - Pearland TX
Lynn A. Evans - Houston TX
Patricia A. Middleton - Houston TX
Frederick G. Lauckner - Houston TX
Andres E. Martinez - Houston TX
Edmond Jacobs - Houston TX

Assignee:

Anitek Verification, Inc. - TX

International Classification:

G06F 1100

US Classification:

713200

Abstract:

An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system.

US Patent:

6275940, Aug 14, 2001

Filed:

Apr 17, 2000

Appl. No.:

9/553091

Inventors:

Jim G. Edwards - Houston TX
Robert W. Taylor - Houston TX
William J. Hokanson - Pearland TX
Lynn A. Evans - Houston TX
Patricia A. Middleton - Houston TX
Frederick G. Lauckner - Houston TX
Andres E. Martinez - Houston TX
Edmond Jacobs - Houston TX

Assignee:

ANitec Verification, Inc. - TX

International Classification:

G06F 1100

US Classification:

713200

Abstract:

An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system.

Address:

2234 Rainy Riv Dr, Houston, TX 77088

Phone:

2812722454

VIN:

1GCCS33E788213105

Make:

CHEVROLET

Model:

COLORADO

Year:

2008

Address:

12481 Parkey Ln, Houston, TX 77015

VIN:

1GTHK23667F544924

Make:

GMC

Model:

SIERRA 2500HD

Year:

2007

Address:

10053 Suez Dr, El Paso, TX 79925

VIN:

1N6BA06A17N207965

Make:

NISSAN

Model:

TITAN

Year:

2007

Address:

1105 Cromwell St, Houston, TX 77037

VIN:

2G2WP552671142529

Make:

PONTIAC

Model:

GRAND PRIX

Year:

2007

Address:

17306 Horsetooth Cyn Dr, Houston, TX 77095

VIN:

JTEBU11F970043991

Make:

TOYOTA

Model:

FJ CRUISER

Year:

2007