Andrew Frank Connor

US Patent:

6654828, Nov 25, 2003

Filed:

Sep 16, 2002

Appl. No.:

10/244364

Inventors:

Dale E. Cannon - Palm Bay FL
Andrew F. Connor - Melbourne FL
Bruce A. Corbin - Indialantic FL
Kerry L. Starr - Palm Bay FL
Mark M. Adamo - West Melbourne FL

Assignee:

Golden Voice Technology and Training LLC - Melbourne FL

International Classification:

G06F 306

US Classification:

710 62, 345168, 379 67, 379223

Abstract:

A telephone operator signal analysis and manipulation subsystem ( ) is configured to be interfaced with various signal transport paths of input/output devices of the operators (personal computer-based) workstation ( ). The subsystem is operative to intercept, analyze and selectively modify signals distributed among components of the workstation, including those that may prompt an interactive response from the operator, so as to alleviate the workload of the operator, and improve the efficiency and response time of the operator position. Because the subsystem analyzes and operates only on information that is presented to and sourced from the operator, it is able to automate various functions of the operator position, including initiating the generation of personalized audio messages, without knowledge of the communication protocol of the telecommunication switch to which the operators workstation is coupled.

US Patent:

57297410, Mar 17, 1998

Filed:

Apr 10, 1995

Appl. No.:

8/419152

Inventors:

Anthony Shawn Liaguno - Melbourne Beach FL
Andrew Frank Connor - Melbourne FL

Assignee:

Golden Enterprises, Inc. - Melbourne FL

International Classification:

G06F 1730

US Classification:

395615

Abstract:

An integrated media image information storage and retrieval system processes information supplied by different types of media. A processor-based network server operates as a system interface between one or more user control terminals, a media image capture station through which media image input/output devices are coupled to the network server, and a memory for storing media image files to be retrieved for reproduction. A supervisory media image manipulation and control program is accessed through a supervisory graphical user interface at any user control terminal, and has embedded subordinate media image manipulation programs for different types of media and information formats. When using the interface to import information from an arbitrary medium, the user is able to generate a first, index storage file, and a supplemental text description-based file, so as to facilitate rapid retrieval of any type of data, regardless of its original format (e. g. text, picture, text-picture combination, video, audio) and regardless of the capture medium or source from which it is imported into the system.