Sequoia Consulting Group
Director of Employee Advocate Services
Voya Financial
Contact Center Director
Express Scripts Sep 2018 - Sep 2018
Contact Center Senior Manager
Express Scripts Oct 2012 - May 2015
Contact Center Manager
Express Scripts Jul 2011 - Oct 2012
Supervisor
Education:
University of Phoenix 2010 - 2012
Master of Business Administration, Masters, Business
Arizona State University 2005 - 2009
Bachelors, Bachelor of Science, Business Management
University of Phoenix 1996 - 1999
Master of Business Administration, Masters
Skills:
Leadership Customer Service Process Improvement Cross Functional Team Leadership Employee Relations Microsoft Office Data Analysis Change Management Strategic Planning Project Management Employee Development Programs Rewards and Recognition Budgeting Roadmap Development
Long Valley Middle School Long Valley NJ 2001-2005
Community:
Jake Reynolds, Rebecca Sloan, Balu Dorairaj, Santino Dicamillo, Elizabeth Worth, Sara Koop, Stephanie Brady, Hoho Kaka, Michael Mclaughlin, William Aber