Andrew F Short

US Patent:

20230096084, Mar 30, 2023

Filed:

Sep 17, 2021

Appl. No.:

17/478222

Inventors:

- San Francisco CA, US
Andrew Short - Indianapolis IN, US
Pranavkumar Janakbhai Parekh - Bothell WA, US

International Classification:

G06F 9/48
H04L 29/06

Abstract:

Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.

US Patent:

20230088287, Mar 23, 2023

Filed:

Sep 17, 2021

Appl. No.:

17/478130

Inventors:

- San Francisco CA, US
Andrew Short - Indianapolis IN, US
Pranav Parekh - Bothell WA, US

International Classification:

H04L 12/58
G06Q 30/00

Abstract:

Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

US Patent:

20230091930, Mar 23, 2023

Filed:

Jan 26, 2022

Appl. No.:

17/584985

Inventors:

- San Francisco CA, US
Andrew Short - Indianapolis IN, US
Pranav Parekh - Bothell WA, US

International Classification:

H04L 67/63
H04L 51/56

Abstract:

Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.