Capacity Planning Analyst at Synchronoss Technologies
Location:
Easton, Pennsylvania
Industry:
Telecommunications
Work:
Synchronoss Technologies - Bethlehem since Feb 2011
Capacity Planning Analyst
Vonage Jan 2008 - Feb 2011
Forecasting Analyst - Workforce Management
Vonage Mar 2007 - Jan 2008
Reporting Analyst - Revenue Assurance
Vonage Apr 2006 - Jan 2007
Retention Associate
Alcoa Dec 2004 - Jan 2006
Network Administrator
Education:
Villanova University 2008 - 2008
Six Sigma Certification, Six Sigma
Katharine Gibbs Piscataway 2005 - 2006
Associates, Computer Networking
Temple University - Fox School of Business and Management 2004 - 2005
BBM, Business Management
Skills:
Capacity Planning Demand Forecasting Resource Management Aspect eWFM Microsoft Office NICE TotalView IEX Visual Basic HTML SQL ISAM Objective C Workforce Management Forecasting Vendor Management Customer Experience Customer Satisfaction Cross-functional Team Leadership Team Management Call Centers Leadership Outsourcing VoIP Visio