Red Lobster Jan 2016 - Jul 2019
Director, Operations Training
Darden Feb 2002 - Jul 2014
Learning Designer
Darden Jan 2013 - Jul 2014
Learning Designer, Learning Center of Excellence
Darden Nov 2010 - Jan 2013
Learning Facilitator, Learning Center of Excellence
Darden Jan 2008 - Nov 2010
Olive Garden, Senior Trainer, Manager Development
Education:
Ucf College of Business 1999 - 1999
Skills:
Employee Training Restaurant Management Team Building Instructional Design Time Management Hiring Customer Satisfaction Management Public Speaking New Restaurant Openings Coaching Food and Beverage Employee Relations Leadership Development Organizational Effectiveness Onboarding Recruiting Project Management Workshop Facilitation Succession Planning Situational Leadership Food Service Instructor Led Training Talent Management Motivational Speaking Training Delivery Organizational Development Social Networking Needs Analysis Program Management Adult Education Culinary Skills Event Management Event Planning Operations Management Team Leadership Sales Powerpoint Training Facilitation Performance Management Employee Engagement Human Resources Teamwork Staff Development Workforce Planning Performance Improvement
Certifications:
Schoox Learning Management System Administrator Skillsoft Learning Management System Adminstrator Achieve Global Leadership Certification Franklin Covey Facilitator Elearning Instructional Design
Siemens Jun 2011 - Nov 2011
Accounting and Finance Project and Process Management
Sears Home Improvement Products Jun 2011 - Nov 2011
Director of Credit and Pci Compliance
Hd Supply 2002 - 2011
Director of Finance Administration
Suntrust Bank 1989 - 2002
Assistant Vice President and Underwriting Manager
Education:
University of Phoenix 2007 - 2008
Masters, Business Administration
Skills:
Leadership Six Sigma Collateral Management Banking Accounting Call Center Credit Cards Shared Services Payments Credit Card Processing Merchant Services Vendor Contracts Forecasting Credit Risk Vendor Management Negotiation Finance Process Improvement Erp Strategy Financial Services Account Reconciliation Lean Sigma Business Process Cross Functional Team Leadership Collections Management Change Management Credit Customer Service Disbursements Budgets Management Financial Reporting Critical Chain Project Management Project Management Offshore Project Management Procure To Pay Accounts Payable Call Centers Services Accounts Receivable Crm
Bethel Baptist Christian High School Arlington TX 1978-1986, Texas Christian Academy Arlington TX 1978-1986, Broadway Baptist High School Houston TX 1986-1988
Community:
Mona Brady, Micky Shearon, Zac James, Jeff Jones, Rhonda Strange, Kelly Bragg, Jeronimo Juarez, Pete Teubner, Christine Photides, Bryan Parker, Sasha Lerch