TeleTech - At Home Agent Oct 2012 - Jan 2013
Home-based, Seasonal Customer Service Associate
Optimus Corporation now NetStar-1 Apr 2008 - May 2008
Tier 1 Helpdesk Technician
Advanced Technology Systems, Inc Jul 2007 - Oct 2007
Tier 2 Helpdesk Technician
Energy Enterprise Solutions, LLC Apr 2007 - May 2007
Tier 2 Helpdesk Technician
Applied Computing Technologies, Inc Jan 2007 - Mar 2007
Tier 1 Helpdesk Technician
Education:
University of Maryland University College 2012 - 2014
M.S. Information Technology, Database Systems Technology
University of Maryland University College 1994 - 2012
B.S., Computer and Information Science / Business Administration
Ashworth University 2004 - 2004
Career Diploma, Fashion Merchandising
Skills:
HDI Help Desk Analyst Certified CompTIA Network+ Certified CompTIA A+ Certification Databases Oracle SQL Entity Relationship Diagram Process Improvement MS Project 2007 Visio PERT Data Flow Diagram NetBeans Core Java Java Enterprise Edition HTML XML Document CSS Core FTP Technical Writing Customer Service Troubleshooting Problem Solving Windows 7 Active Directory Outlook Microsoft Office Word PowerPoint Excel Access
Interests:
Interested in furthering my career in Computer Support, Network Administration, Database Design and Administration, or Entry Level Java Programming. Personal interests include various movies and music, and selected reading and writing.
Honor & Awards:
Graduated Ashworth College formerly PCDI, Professional Career Development Institute, with Honors as a distance student enrolled in Fashion Merchandising Career Diploma Program.
I invented the electoral participation conference, HistoryGrams, for my University of Maryland University College HIST365 online course.
Certifications:
Help Desk Analyst, Help Desk Institute Network+, CompTIA A+, CompTIA
Bridges Memphis, TN Nov 2007 to Jun 2009 Receiving CoordinatorBridges Memphis, TN Nov 2007 to Feb 2009 Payroll/Benefits SpecialistRobert Half / Accountemps Memphis, TN Aug 2001 to Nov 2007 Accounting/PayrollRobert Half / Accountemps Memphis, TN Feb 2004 to Aug 2005 Personal Care AssistantRobert Half / Accountemps Memphis, TN Aug 2001 to Dec 2002 Accounting ClerkFirst Tennessee Bank Memphis, TN Jul 1999 to Aug 2001 Payroll Specialist II
Education:
Tennessee Technology Center at Memphis Memphis, TN Jan 2003 to Dec 2003 Diploma in Dental AssistantSelby State Community College Memphis, TN 1985 Certificate in Secretarial Services
Jan 2013 to 2000 TrainerSERVICEMASTER CLEAN Memphis, TN Feb 2008 to Sep 2012 Training CoordinatorSERVICEMASTER CLEAN Memphis, TN Aug 2004 to Feb 2008 Insurance Claims Analyst/Review Queue SpecialistAUSTIN PEAY STATE UNIVERISTY Memphis, TN Aug 2002 to May 2004 Graduate Assistant
Education:
Austin Peay State University Clarksville, TN Aug 2002 to May 2004 Master of Arts in Industrial Organizational PsychologyAustin Peay State University Clarksville, TN Aug 1996 to May 2002 Bachelor of Science in Biology & Psychology
Skills:
Technical Skills MS Office including Word, Excel, PowerPoint, Outlook, Visio, Access, LCD Projector, and other audio/video devices; Kronos and Timas
University of Maryland University College - MS Information Technology / Database Systems Technology, University of Maryland University College - Computer and Information Science
About:
I was born July 3, 1968, married at 18, divorced at 27, and have two adult Sons from my previous marriage. Work experience includes several years of Call Center / Help Desk experience. I graduated f...