TeleTech - At Home Agent Oct 2012 - Jan 2013
Home-based, Seasonal Customer Service Associate
Optimus Corporation now NetStar-1 Apr 2008 - May 2008
Tier 1 Helpdesk Technician
Advanced Technology Systems, Inc Jul 2007 - Oct 2007
Tier 2 Helpdesk Technician
Energy Enterprise Solutions, LLC Apr 2007 - May 2007
Tier 2 Helpdesk Technician
Applied Computing Technologies, Inc Jan 2007 - Mar 2007
Tier 1 Helpdesk Technician
Education:
University of Maryland University College 2012 - 2014
M.S. Information Technology, Database Systems Technology
University of Maryland University College 1994 - 2012
B.S., Computer and Information Science / Business Administration
Ashworth University 2004 - 2004
Career Diploma, Fashion Merchandising
Skills:
HDI Help Desk Analyst Certified CompTIA Network+ Certified CompTIA A+ Certification Databases Oracle SQL Entity Relationship Diagram Process Improvement MS Project 2007 Visio PERT Data Flow Diagram NetBeans Core Java Java Enterprise Edition HTML XML Document CSS Core FTP Technical Writing Customer Service Troubleshooting Problem Solving Windows 7 Active Directory Outlook Microsoft Office Word PowerPoint Excel Access
Interests:
Interested in furthering my career in Computer Support, Network Administration, Database Design and Administration, or Entry Level Java Programming. Personal interests include various movies and music, and selected reading and writing.
Honor & Awards:
Graduated Ashworth College formerly PCDI, Professional Career Development Institute, with Honors as a distance student enrolled in Fashion Merchandising Career Diploma Program.
I invented the electoral participation conference, HistoryGrams, for my University of Maryland University College HIST365 online course.
Certifications:
Help Desk Analyst, Help Desk Institute Network+, CompTIA A+, CompTIA
Owner/Administartor At For Love Of Louis & Other Horses
82 AIRBORNE INFANTRY DIVISION Fort Bragg, NC 2009 to 2010 United States ArmyUNITED STATES ARMY
2007 to 2009 LOGISTICAL SUPPLY SPECIALIST
Education:
MIAMI DADE COLLEGE Homestead, FL 2011 to 2013 ASSOCIATES IN ARTS in NURSINGDALLAS COUNTY HIGH SCHOOL Plantersville, AL 2002 to 2006 HIGH SCHOOL DIPLOMA
Serco Fort Campbell, KY Dec 2008 to May 2011 Human Resource Assistant (Military/OA)IAP World Services Fort Lee, VA Oct 2005 to Feb 2007 Engineer SupplyITT Industries, Systems Division Fort Bragg, NC Oct 2002 to Jul 2004 TURN-IN AND ISSUE CLERK, Central Issue FacilityTechnimark Hope Mills, NC Apr 2002 to Oct 2002 QUALITY ASSURANCE INSPECTORBecker Group Havre de Grace, MD 1998 to 2000 MOLDING TECHNICIAN/QUALITY CONTROLMTD Industries Brownsville, TN 1996 to 1997 ASSEMBLY LINE WORKERArmy & Air Force Exchange Service Fort Lewis, WA 1995 to 1996 STOCK CLERK/SUPPLY CLERKDepartment of the Army Fort Bliss, TX 1985 to 1989 SUPPLY CLERK, US ARMY
University of Maryland University College - MS Information Technology / Database Systems Technology, University of Maryland University College - Computer and Information Science
About:
I was born July 3, 1968, married at 18, divorced at 27, and have two adult Sons from my previous marriage. Work experience includes several years of Call Center / Help Desk experience. I graduated f...