T-Mobile Jul 2016 - Mar 2017
Senior Manager, Customer Experience
Education:
Boise State University 2014 - 2016
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Boise State University 2008 - 2013
Bachelors, Bachelor of Science, Criminal Justice, Law Enforcement
Skills:
Customer Experience Call Centers Customer Satisfaction Telecommunications Customer Retention Vendor Management Contact Centers Team Leadership Cross Functional Team Leadership Customer Service Call Center Development Wireless Mobile Devices Outsourcing Coaching Employee Training Ivr Avaya Leadership Development Management Internal Investigations Corporate Internal Investigations Inbound Marketing Internal Theft Investigations Loss Prevention Strategies
Jan 2010 to 2000 Manager 2, Fraud, Service Partner ManagementT-Mobile Wireless, USA Bellevue, WA Nov 2007 to Jan 2010 Service Partner Business Manager, Business SupportT-Mobile Wireless, USA Meridian, ID Feb 2007 to Nov 2007 Business Support AnalystT-Mobile Wireless, USA Meridian, ID Nov 2004 to Feb 2007 Supervisor, Customer Care
Education:
Boise State University Boise, ID Jun 2009 to 2000 Bachelor of Science in Criminal Justice