Primerica
Operation Senior Support Supervisor
Archway Marketing Services Jun 2014 - Nov 2015
Call Center Program Support
Corelogic Credco Jan 2013 - Oct 2013
Contact Center Project Manager
Hewlett-Packard Jun 2010 - Sep 2012
Contact Center Project Manager
Assurant Nov 2007 - Dec 2009
Unit Manager Ii
Education:
Clark Atlanta University
Bachelors, Bachelor of Arts, Marketing, Business Management, Business, Management
Skills:
Leadership Call Centers Management Training Crm Vendor Management Account Management Process Improvement Customer Service Call Center Customer Satisfaction Sales Program Management Strategy Marketing Customer Retention Strategic Planning Cross Functional Team Leadership Sales Process Telecommunications Workforce Management Salesforce.com Forecasting Competitive Analysis Recruiting