Mitre
Manager, Help Desk
Mitre Aug 2005 - Sep 2011
Help Desk Supervisor
Mitre Apr 2003 - Aug 2005
Help Desk Team Lead
Mitre Oct 1999 - Apr 2003
Desktop Support Specialist
Education:
University of Maryland - Robert H. Smith School of Business
Bachelors, Bachelor of Science, Business Administration
Skills:
System Deployment It Management It Strategy Help Desk Support Data Center Project Management It Service Management Itil It Operations Technical Support Sharepoint Active Directory Disaster Recovery Information Assurance Information Security Integration Network Security Networking Operating Systems Program Management Requirements Analysis Security Servers System Administration Systems Engineering Troubleshooting Virtualization Unix Visio Vmware Analysis Windows Server Enterprise Architecture
Anna Chow (1990-1994), Mary Sison (1984-1988), Anne Porter (1975-1979), Steve Tipper (1981-1985), Marie Larbalestier (1979-1983), Suzanne Larochelle (1975-1979)