Anne Marie Lee

US Patent:

8392502, Mar 5, 2013

Filed:

Apr 12, 2002

Appl. No.:

10/122282

Inventors:

Eric Harold Henrikson - Redmond WA, US
Anne Yin-Fee Lee - Naperville IL, US

Assignee:

Alcatel Lucent - Paris

International Classification:

G06F 15/16
H04M 3/42
H04L 12/16

US Classification:

709204, 709201, 709202, 709203, 709205, 709217, 709218, 709219, 709226, 709227, 37920201, 37920301, 37920401, 37920501, 370260, 370261, 370262, 370263, 370264, 715751, 715753

Abstract:

A system for effecting conference calling in a telecommunication network includes: (a) a plurality of subscriber units coupled with the telecommunication network; and (b) a conference control unit coupled with the telecommunication network. The conference control unit responds to a request message from a requesting subscriber unit to effect coupling of a conference-set of subscriber units in a conference calling configuration. The conference control unit controls inclusion in the conference-set by respective subscriber units. The system may provide that the conference control unit provides and controls conferencing services for the conference-set of subscriber units.

US Patent:

20020176559, Nov 28, 2002

Filed:

May 24, 2001

Appl. No.:

09/864545

Inventors:

John Adamek - Redmond WA, US
Eric Henrikson - Redmond WA, US
Anne Lee - Naperville IL, US
Donna Sand - Redmond WA, US

International Classification:

H04M003/42

US Classification:

379/215010

Abstract:

In a multimedia communications system () that provides for two-way interactive calls, multimedia data is provided to callers when interactive calls are placed on hold. When a user places a call over the network (), a determination is made as to whether or not the destination is available. If the destination is not available, the caller is placed on hold (). While on hold, the user is invited to accept multimedia data, including, for example, a cartoon, interactive game, information, advertisement or the like (). If the user accepts the invitation (), bearer channels are set up to send the multimedia data (). The user may end the multimedia session if the destination becomes available or may continue the multimedia session during and after the voice call to the destination.

US Patent:

20220277298, Sep 1, 2022

Filed:

Oct 8, 2021

Appl. No.:

17/497609

Inventors:

- Encino CA, US
Anne Vivian LEE - Ellenton FL, US

Assignee:

Double Check Solutions, LLC - Encino CA

International Classification:

G06Q 20/38
H04L 29/08
G06F 3/0482
G06Q 20/40

Abstract:

An alert management and real-time remediation system is disclosed. The system may receive, from an institution, an electronic file that includes an exception information (EI) data structure comprising exception information representing events and customers associated with the events, and a contact information data structure comprising an electronic address for each customer. The system may automatically parse the EI into events associated with the customers, and for each customer, send an event notification message (EN) to the electronic address of the customer, wherein the event notification message includes a link to an authentication interface of the institution associated with the customer. Responsive to the customer being authenticated by the authentication interface, providing a user interface to the electronic customer device for display to the customer, wherein the user interface displays information for each event associated with the customer and display elements from which a user may select, including a display element for a payment option; and responsive to the customer selecting the payment option, generating and sending a payment message to the institution.