Comcast Spotlight
Senior Manager Customer Service Strategy and Operations | Knowledge Management
Comcast Aug 2011 - Aug 2012
Courtesy Services and Billing and Research Supervisor| Greater Boston Region
Comcast Mar 2006 - Aug 2011
Senior Business Systems Analyst
Comcast Aug 2004 - Mar 2006
Business Initiative Specialist
Comcast Jun 2003 - Mar 2006
Development Specialist
Skills:
Process Improvement Call Centers Telecommunications Customer Experience Leadership Customer Satisfaction Management Team Leadership Broadband Call Center Project Management Voip Vendor Management Analysis Integration Troubleshooting Product Management Team Building Telephony Cross Functional Team Leadership Workforce Management Customer Retention Training Time Management Coaching Customer Service Program Management Team Management Wireless Performance Management Strategic Planning Sales Technical Support Crm Ip Networking Project Planning Forecasting Quality Assurance Account Management Operations Management Software Documentation Sales Management Provisioning Strategy Employee Relations Employee Engagement Technical Writing Technical Analysis Business Strategy
A. C. Griggs Elementary School Augusta GA 1977-1978, Bethany Christian High School Troy MI 1978-1979, Beecher Junior High School Hazel Park MI 1979-1982
Holy Name of Mary Elementary School Windsor Morocco 1970-1974
Community:
Mary Breen, Thomas Taylor, Josephine D'agata, Robert Jacob, David Dufault, John Strahl, Catherine Parent, Mary Rock, Judy Janisse, Diane Mulvaney, Sally Crowley