Comcast May 2013 - Nov 2014
Platinum Technical Support Analyst
Aig Oct 1990 - Feb 2009
Various Titles
Education:
Wilmington University 2014
Master of Science, Masters
Wilmington University 2009 - 2013
Bachelors
Skills:
Help Desk Support Project Management Customer Service Technical Support Call Center Software Documentation Process Improvement Voip Computer Hardware Telecommunications Networking Management Hardware Call Centers Databases Vendor Management
May 2013 to 2000 Platinum Technical Support AnalystComcast Cable Company Newark, DE May 2010 to May 2013 Advanced Products Technical Support AnalystAmerican International Group New York, NY Jan 2000 to Feb 2009 Network Management EngineerAmerican International Group New York, NY Jan 1997 to Dec 1999 Senior Network Services FacilitatorAmerican International Group New York, NY Jan 1991 to Dec 1996 System Coordinator/Administrative Assistant/Secretary/File Clerk
Education:
Wilmington University New Castle, DE 2013 B.S. in General Studies