Suntrust Bank
Risk Analyst
Aig Feb 2006 - Mar 2007
Senior Customer Service Representative
Jpmorgan Chase & Co. Jul 2004 - Feb 2006
Payment Specialist
Fairwinds Credit Union May 1998 - Jun 2004
Member Service Representative I
Education:
Nova Southeastern University 2011 - 2013
Master of Science, Masters, Human Resource Management
Nova Southeastern University 2008 - 2009
Master of Science, Masters
Rollins College 2005 - 2009
Bachelors, Bachelor of Arts, Communication
Valencia College
Associates, Associate of Arts, General Studies
Skills:
Call Centers Banking Customer Service Customer Satisfaction Customer Experience Customer Retention Credit Cards Training Onboarding Outlook Performance Management Coaching Leadership Process Improvement Team Leadership Sales Recruiting Employee Relations Visio Software Documentation