Anthony Y Chen

US Patent:

20200272790, Aug 27, 2020

Filed:

Feb 19, 2020

Appl. No.:

16/795453

Inventors:

- New York NY, US
Anthony Chen - Austin TX, US

Assignee:

LIVEPERSON, INC. - New York NY

International Classification:

G06F 40/30
G06F 16/2452
G06F 40/279

Abstract:

The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a text messaging interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate natural language conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.

US Patent:

20190043086, Feb 7, 2019

Filed:

Aug 3, 2018

Appl. No.:

16/054415

Inventors:

- Austin TX, US
Anthony Dan CHEN - Austin TX, US
Isao Uchida JONAS - Austin TX, US
Benjamin Edward LAMM - Dallas TX, US

International Classification:

G06Q 30/02
G06Q 50/00
H04L 12/58

Abstract:

Disclosed herein are platforms, systems, media, and methods for automatic, long-term, multi-stage user engagement that facilitate repeated user interaction and user acquisition from the provision of a single link to content, which is a significant deviation from the traditional operation of links on the web and in mobile environments.

US Patent:

20170364593, Dec 21, 2017

Filed:

Aug 30, 2017

Appl. No.:

15/691626

Inventors:

- Austin TX, US
Anthony Dan CHEN - Austin TX, US
Isao Uchida JONAS - Austin TX, US
Benjamin Edward LAMM - Dallas TX, US

International Classification:

G06F 17/30
G06Q 50/00
G06N 99/00

Abstract:

Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.

US Patent:

20160360253, Dec 8, 2016

Filed:

May 31, 2016

Appl. No.:

15/169537

Inventors:

- Austin TX, US
Anthony Dan CHEN - Austin TX, US
Isao Uchida JONAS - Austin TX, US
Benjamin Edward LAMM - Austin TX, US

International Classification:

H04N 21/262
H04N 21/4788
H04N 21/475
H04N 21/84
H04N 21/466
H04N 21/25
H04N 21/258
H04N 21/45
H04N 21/482
H04N 21/442

Abstract:

Described are platforms, systems, applications, and methods for algorithmically updating a user configured watchlist or wishlist based on activity of social network connections including: adding an item to a watchlist, consuming or acquiring an item, rating an item, recommending an item, and discussing an item, as well as aggregated activity of a community or population of users within the social network.

US Patent:

20160117329, Apr 28, 2016

Filed:

Oct 21, 2015

Appl. No.:

14/919336

Inventors:

- Austin TX, US
Anthony Dan CHEN - Austin TX, US
Isao Uchida JONAS - Austin TX, US
Benjamin Edward LAMM - Austin TX, US

International Classification:

G06F 17/30
G06Q 50/00

Abstract:

Computer-implemented systems, methods, and media for making a recommendation or a non-recommendation to a user comprising: a software module configured to calculate a social distance between a first and a second user; a software module configured to allow the first and the second user to rate a plurality of items using a gamified rating model; a software module configured to analyze a degree of similarity between the first and the second user based on the ratings of the plurality of items by the first and the second user; a software module configured to make a recommendation or a non-recommendation to the first user based on the social distance and the degree of similarity between the first and the second user, and the ratings of the plurality of items; and a software module configured to present the recommendation or non-recommendation in a manner that comprises a ranked list.

US Patent:

20150256353, Sep 10, 2015

Filed:

Aug 29, 2014

Appl. No.:

14/473413

Inventors:

- Austin TX, US
Anthony Dan CHEN - Austin TX, US
Benjamin Edward LAMM - Austin TX, US

International Classification:

H04L 12/18
H04L 29/06

Abstract:

Described are chat platforms, systems, applications, and methods including multi-room chat streams and navigable, topical hierarchies of chat rooms. Users are provided with the option of choosing different identity profiles for different chat rooms, and chat messages are visually distinguished in the stream based on the identity in use.