Anthony Labate

Senior Manager, Euc

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Location:

516 Eno Dr, Holly Springs, NC

Industry:

Information Technology And Services

Work:

Worksmart Jul 2017 - Mar 2018
Service Support Director
Hcl Technologies Jun 30, 2015 - Jul 31, 2017
Service Desk Operations Manager
Hcl Technologies Jun 30, 2015 - Jul 31, 2017
Senior Manager, Euc
Memorial Health Mar 2012 - May 2015
Manager, Support One
Hewlett-Packard Aug 2008 - Aug 2011
Call Center Manager

Education:

University of Miami 1992 - 1994
Masters, Management University of Bridgeport
Bachelors, Bachelor of Science, Marketing

Skills:

Team Building
Customer Relations
Customer Service
Coaching
Customer Satisfaction
Microsoft Office
Process Improvement
Budgeting
People Management
Outsourcing
Hiring
Customer Experience
Workforce Management
Team Management
Performance Management
Call Center
Call Centers
Management
Budgets
Crm
Leadership
Program Management
Project Management
Software Documentation
Team Leadership
Vendor Management
Healthcare Information Technology
Troubleshooting
It Strategy
It Service Management
Business Process Improvement
Customer Relationship Management

Certifications:

Itil V3 Foundations

Anthony Labate Durham, NC

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Work:

Memorial University Medical Center

Mar 2012 to 2000
Service Delivery Manager Hewlett Packard
Seaside, CA
Aug 2008 to Aug 2011
Call Center Manager ShipOnSite of Cary
Cary, NC
May 2004 to Nov 2007
Small Business Owner IBM
Research Triangle Park, NC
Dec 1999 to Aug 2003
Worldwide Infrastructure Representative IBM
Research Triangle Park, NC
May 1994 to Nov 1999
Help Desk Manager IBM
Boca Raton, FL
May 1992 to Apr 1994
Application Development/Maintenance Manager IBM
Boca Raton, FL
Feb 1991 to Apr 1992
Customer Marketing Representative IBM
White Plains, NY
Mar 1989 to Jan 1991
Customer Services Manager

Education:

University of Miami
Coral Gables, FL
MS in Management of Technology University of Bridgeport
Bridgeport, CT
BS in Marketing

Skills:

People Management, Client Relations, Customer Service Management, System Admin for ServiceNow application